Frequently Asked Questions
Online & COD
IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?
We Have Partnered With Phonepe to give you secure encrypted connection. Rest assured, your money is safe.
WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT PAGE?
It is because we don’t offer COD. As there are high chance of getting fake orders.
Shipping & Tracking
HOW DO I TRACK MY ORDER?
You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
WHAT IF MY ORDER IS UNDELIVERED?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate reshipping for the product.
I TRIED PLACING MY ORDER USING MY DEBIT CARD/ CREDIT CARD/ NET BANKING. THE ORDER WAS NOT SUCCESSFUL BUT MY MONEY GOT DEDUCTED. WHAT’S HAPPENING HERE?
As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
For any other assistance/issues you can write to us at [email protected] or call us on our helpline, and we’ll help sort things out.
HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY ?
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!